Privacy Policy

Personal details

If you use our website, we process your personal details (‘personal data’).

The lawfulness of the processing, security, and confidentiality of personal data is incredibly important to us.

Therefore, we process your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the General Data Protection Regulation (GDPR)).

Processing of personal data

The term ‘personal data’ comprises all information about an identified or identifiable natural person, such as your name, your identification number, your location details, your IP-address, contact details, personal characteristics, health data, but also agreements you reached and other documents that allow you to be identified.

‘Processing’ means any operation which can be performed relating to your personal data, from the collection to the disclosure and erasure.

We are responsible for the processing of your personal data.

Personal data that are processed

Collection and processing of your personal data

You decide whether you provide your (personal) data or not.

We collect the personal data you provide to us, regardless of the method (such as via the form on our website).

Take into account that answering your questions, the conclusion of a contract, and the provision of products and/or services can be refused if you do not provide your details to us or you do not enter them on the registration form.

You have sole responsibility for the correctness of the data you notify to us and/or enter.

Purposes of the processing of your personal data

Processing of personal data for which we are responsible

We primarily process your personal data in the context of the observance of our contractual obligations. In this case we process your personal data for the following purposes:

  • Take measures to verify your (personal) data on registration, as well as make provisions to protect your personal data.
  • Proceed with the delivery and invoicing of the services offered via our website.
  • The technical administration of our website, as well as the management of our customer administration.

In addition, we process your personal data if this is necessary to look after our justified interests or of a third party, among others in case of the following:

  • Exercising of fundamental rights, including the institution of legal proceedings, both by us and by a third party.
  • Avoiding fraudulent use of our website.
  • Prospecting and marketing.

By agreeing with this Privacy Policy you also give us permission to process your personal data for the following purposes:

  • Contacting you to answer your question or remark.
  • Providing current information regarding possible offers or novelties.
  • After rendering the personal data anonymous, drawing up statistics relating to the number of visits to the different parts of the website.

The personal data we collected via cookies are only used with a view to simplifying use of the website and to collect statistical data relating to the use of the website. This allows us to analyse the traffic on our website and to improve the website. We never use cookies for advertising purposes.

Purposes not provided for in this Privacy Policy

If we decide to process your personal data for a purpose not specified in the Privacy Policy, we will contact you at the specified e-mail address to notify you of this new processing and the purpose thereof, whereby you have the possibility to refuse this processing.

Non-disclosure

All personal data are kept strictly confidentially and under no circumstance are notified to third parties, unless we obtained your explicit, prior consent or if the data is notified to our external technical service providers and/or sub-processors to allow the provision of our products and/or services.

The permission you gave us to process your personal data can always be withdrawn by sending us a written or electronic request with a copy of your identity card.

Such withdrawal of your consent is not possible for processing that is done based on a contract or processing that is necessary to look after our justified interests or of a third party. The withdrawal therefore has no influence on this processing.

Furthermore, the withdrawal of your consent does not prejudice the lawfulness of the processing that was already done based on your consent before the withdrawal.

Duration of the storage of personal data

Your personal data are stored for the period that is necessary for us to achieve the purpose of the processing and/or to respect our contractual obligations.

We keep your personal data up to maximum five years after you are no longer a customer with us/our contractual relationship was terminated. These terms apply subject to special legal provisions that specify a shorter or longer duration.

The personal data we processed to respond to the question/comment submitted via an entry form on our website or upon receipt of an e-mail, are stored for maximum one year after sending the message.

Your rights

Right of inspection, rectification, and erasure

You have the right to request access to your personal data, the rectification of incorrect or incomplete personal data, or the erasure of your personal data.

Such erasure of personal data is not possible if the processing of your personal data is necessary for the entry into or the performance of a contract or the support of or the defence in the context of legal proceedings.

Restriction of the processing

In certain cases you have the right to obtain a restriction of processing, for instance if you were to dispute the accuracy of the personal data, the processing is unlawful, and you oppose the erasure of the personal data and you need the personal data to institute, exercise, or support legal proceedings while we no longer need your personal data for the processing purposes. Where applicable we will only store your personal data.

Portability of personal data

You have the right to acquire the personal data that relate to you and which you provided to us or to transfer this data. Such acquisition or transfer of personal data is not possible if the processing of your personal data is necessary for the entry into or the performance of a contract or the support of or the defence in the context of legal proceedings.

Automated decision-making

You have the right not to be subject to a decision based solely on automated processing which produces legal consequences for you or similarly significantly affects you. This is not possible if this decision is necessary for the entry into or the execution of a contract.

Objections

You have the right to object against the processing of your personal data (1) which are necessary for our justified interests, subject to reasons that are specifically related to your situation and (2) for direct marketing. Such objection is not possible if the processing of your personal data is necessary for the performance of a contract.

Exercise of your rights

You can exercise these rights by sending us a dated written or electronic request with a copy of your identity card or, as the case may be, by providing a supplementary statement.

If we are of the opinion you do not have the right to exercise one or several of these rights, we will notify you of this in writing.

Security

Technical and organisational security measures are in place that are appropriate to the risks, such as against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure, or access to your personal data collected on our website, or any other unauthorised processing of your personal data.

Under no circumstance can we be held responsible for any direct or indirect damage arising from the faulty or unlawful use by a third party of your personal data.

Websites of third parties

We are not responsible for content of websites of third parties to which our website possibly refers, nor for the products or services specified on these websites. In addition, for the use of our website only this Privacy Policy applies. As the Privacy Policy of other websites may differ from ours it is advisable to read the Privacy Policy of every website you visit.

Complaints

If you think our processing of your personal data constitutes an infringement of the provisions of this Privacy Policy or the GDPR, you have the right to submit a complaint to the Data Protection Authority.

Changes in this Privacy Policy

It is possible this Privacy Policy will be expanded or modified in the future, e.g. in case of new developments. We therefore advise you to regularly consult this Privacy Policy.

Contact

If you have any questions regarding the Privacy Policy, you can contact us.